1. No exchanges will be made for incorrect sizes. To ensure you choose the correct size, please download the order form and/or measure your child's foot length. 2. Corrections due to factory faults will be done at no cost within 1 week of receiving your order - NO RETURNS unless prior arrangements have been made. 3. Payment is required upfront via EFT or direct bank payment, unless other arrangements have been made. 4. Quotations and invoices will be sent on request only. 5. Once an order has been placed you will be held liable for payment thereof. 6. Colours of shoes and details may vary slightly; for specific colour requirements, please contact us.